Frequently asked questions

How do I fund my wallet?

Go to Wallet and choose Paystack or Flutterwave to pay by card, bank transfer or USSD. The small payment fee is shown before you pay, and your wallet gets the full amount you asked for.

How long does delivery take?

Airtime, data and most bills are delivered in seconds. Occasionally a network takes longer — the purchase shows "Processing" and is confirmed automatically.

What happens if a purchase fails?

Your money goes straight back to your wallet automatically, and we email you. You never need to ask for a refund on a failed purchase.

I paid the wrong meter or smartcard number. Can I get a refund?

Payments delivered to a wrong meter or smartcard cannot be reversed by the provider. Always press "Check" first and confirm the customer name before paying.

Is my money safe?

Card and bank payments are processed by Paystack and Flutterwave, licensed by the Central Bank of Nigeria. We never see or store your card details.

What is a sender ID?

It is the name your SMS shows instead of a phone number, for example "MyShop". Networks must approve each one, which takes a few working days.

Why do some SMS cost more?

Messages with emojis or special characters use more pages (70 characters per page instead of 160). Numbers on Do-Not-Disturb need the DND route.

How do I become an agent or reseller?