NGLancer works when customers and pros can trust each other. These guidelines apply to everyone.
1. Be respectful
Be polite in messages, calls and visits. No insults, threats, harassment or discrimination of any kind.
2. Be honest
- Describe jobs accurately, with photos where you can.
- Pros: quote fairly and agree any extra costs before doing extra work.
- Reviews must describe your real experience.
3. Keep payments on NGLancer
Never ask for or make payments outside the platform. It removes your protection and breaks our terms.
4. Stay safe
- Check that the pro who arrives matches the profile.
- Use the arrival and completion PINs.
- Don’t share passwords, card details or one-time codes with anyone.
5. Respect privacy
Use contact details only for the job. Don’t share other people’s addresses, photos or messages.
6. Reporting
If something feels wrong, use Report on the profile or job page. In an emergency, call the police on 112 first. We review every report and may suspend accounts that break these guidelines.