These terms are an agreement between you and Afrideals Ng Services ("NGLancer", "we", "us"), the operator of nglancer.com. By creating an account or using NGLancer you agree to them. If you do not agree, please do not use the service.
1. What NGLancer is
NGLancer is an online marketplace that connects customers with independent service providers ("pros"). Pros are not our employees or agents. The contract for each job is between the customer and the pro. We provide the platform, payment handling, verification checks and support.
2. Accounts
- You must be at least 18 years old and give accurate information.
- Keep your password safe. You are responsible for activity on your account.
- One person, one account. We may suspend accounts that break these terms or put others at risk.
3. Pros
- Pros must provide genuine identity documents and keep their profile, prices and availability accurate.
- Pros must hold any licence their trade requires and do the work safely, to a reasonable professional standard.
- Badges such as “ID verified” or “Certificate checked” mean we completed that check. They are not a guarantee of the quality of any job.
4. Quotes and bookings
- A quote is the pro’s price for the job described. The customer accepts a quote by paying for it.
- Fixed-price “Book now” services are booked at the listed price.
- If the job turns out bigger than described, the pro must agree any extra cost with the customer before doing it.
5. Payments
- Customers pay through NGLancer by card, bank transfer, USSD or wallet. Our licensed payment partners (such as Paystack and Flutterwave) process card payments.
- The payment is held until the customer confirms the job is done, or for 48 hours after the pro marks it done if the customer neither confirms nor reports a problem.
- Pros pay a 14.5% commission on completed jobs (or the Pro Plus rate where it applies). Coupon discounts are paid by NGLancer.
- Never pay a pro outside NGLancer. Payments made outside the platform are not protected and may lead to account suspension.
6. Cancellations and refunds
Cancellations and refunds follow our Refund & cancellation policy, which forms part of these terms.
7. Problems and disputes
If a job goes wrong, report it before confirming. We review the evidence from both sides (messages, photos, timeline) and may refund the customer in full or in part, or release payment to the pro. Our decision on the held payment is final for the platform, but it does not remove any legal rights you have.
8. Reviews
Reviews must be honest and about a real booking. We may remove reviews that are abusive, fake, contain personal data or are unrelated to the job.
9. Things you must not do
- Harass, threaten, discriminate against or endanger anyone.
- Post false information, fake reviews or someone else’s documents.
- Ask for or make payments outside NGLancer to avoid fees.
- Misuse the platform, scrape data or interfere with its security.
10. Liability
We work hard to keep NGLancer safe and reliable, but we do not carry out the work and cannot guarantee any pro’s work. To the extent the law allows, our liability for any claim about a job is limited to the amount paid for that job through NGLancer. Nothing in these terms limits liability that cannot be limited under Nigerian law.
11. Changes
We may update these terms. If changes are important, we will tell you on the site or by email before they apply.
12. Law and contact
These terms are governed by the laws of the Federal Republic of Nigeria. Questions: support@nglancer.com.