Safety & payments
Your money is protected
Verified pros
Every pro uploads a valid government ID, which our team checks before they can quote on jobs.
Payment held safely
When you accept a quote you pay NGLancer, not the pro. We hold the money while the job is done and pay the pro only when you confirm — or automatically after 48 hours if you don’t respond.
If something goes wrong
Report a problem from your job page before confirming. The payment stays on hold, and our team reviews what happened and decides fairly: a full refund, payment to the pro, or a split.
Cancelling
You can cancel for free until the pro sets off — the full amount goes back to your NGLancer wallet.
Stay on NGLancer
Pay only through NGLancer. Payments made directly to a pro are not protected.