This policy explains how Afrideals Ng Services ("NGLancer", "we") collects and uses personal data when you use nglancer.com. We follow the Nigeria Data Protection Act 2023 and guidance from the Nigeria Data Protection Commission (NDPC).
1. Who is responsible
Afrideals Ng Services, Edo State, Nigeria, is the data controller. Contact: support@nglancer.com.
2. Data we collect
- Account details: name, phone number, email, state, LGA, area, password (stored encrypted).
- Pro verification: ID document, selfie, certificates, and — if NIN checks are switched on — your NIN is used once for the check; we keep only its last 4 digits and the result.
- Bookings and payments: job details, photos and videos you upload, quotes, messages, reviews, payment references and amounts. We never see or store full card numbers; our payment partners process them.
- Bank details (pros): bank, account number and account name for payouts.
- Location: the state, LGA and area you give us; your device location only when you choose “Near me” or share your live location while on the way to a job. Live location stops when the pro arrives, and only the latest position is kept.
- Technical data: IP address, device and browser type, and essential cookies (see our Cookie policy).
3. How we use your data
- To run the marketplace: show profiles, send quotes, take bookings and hold payments.
- To keep people safe: verify identities, prevent fraud and investigate reports.
- To send you notifications about your jobs, and newsletters only if you opted in.
- To meet legal obligations, such as keeping payment records.
4. Our legal grounds
We process data to perform our contract with you, to meet legal obligations, for our legitimate interest in keeping the platform safe, and with your consent (for example newsletters, live location and the public People directory). You can withdraw consent at any time.
5. Who we share data with
- The other side of your booking, only what is needed for the job (for example, the pro sees your name, phone and address after booking).
- Service providers who work for us: payment processors (Paystack, Flutterwave), SMS and WhatsApp providers (such as Termii and Meta), identity checks (such as Dojah), email and hosting providers.
- Authorities, when the law requires it.
We do not sell your personal data.
6. Transfers outside Nigeria
Some providers store data outside Nigeria. When that happens we rely on the safeguards allowed under the NDPA, such as contractual protections.
7. How long we keep data
We keep account data while your account is open. We keep booking and payment records for up to 6 years for legal and accounting reasons. Verification documents are deleted or archived when no longer needed.
8. Your rights
You can ask to access, correct or delete your data, object to or restrict some uses, ask for a copy of your data, and withdraw consent. Write to support@nglancer.com. You can also complain to the Nigeria Data Protection Commission.
9. Security
We use encryption, access controls and private storage for identity documents. No system is perfectly secure; if a breach affects you, we will tell you and the NDPC as the law requires.
10. Children
NGLancer is for people aged 18 and over. We do not knowingly collect data from children.
11. Changes
We may update this policy and will tell you about important changes.