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Help centre › Safety & trust

How do I stay safe?

  • Never pay outside NGLancer. Our protection only covers payments made here.
  • Keep chats in NGLancer messages, so our team can help if something goes wrong.
  • Check the pro’s badge, ratings and reviews.
  • Don’t share your completion PIN until you’re happy with the work.

To report a member, open their profile and tap Report. For an emergency, call the police on 112.

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Updated 15 Nov 2026

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