NGLancer (nglancer.com and the NGLancer mobile app) is operated by Afrideals Ng Services. This page sets out our standards against child sexual abuse and exploitation (CSAE). They apply to everyone who uses NGLancer.
1. Adults only
NGLancer is for people aged 18 and over. Children may not create accounts, offer services or be booked for work. We close any account we believe belongs to a child.
2. Zero tolerance
We do not allow, anywhere on NGLancer — profiles, photos, job posts, adverts, reviews or messages:
- Child sexual abuse material (CSAM) of any kind, including drawings or computer-made images.
- Sexualising a child in any way, or asking for, offering or advertising sexual content or acts involving a child.
- Grooming: building a relationship with a child, or with someone who looks after a child, in order to abuse them.
- Sextortion, threats or blackmail involving a child.
- Child trafficking, child labour, or offering a child for any service.
- Using a job in someone’s home as a way to get access to children.
3. What we do
- Accounts that break these rules are removed permanently and may not come back.
- We remove the content at once and keep the evidence that the law requires.
- We report child sexual abuse material and suspected exploitation to the authorities, including the Nigeria Police Force, NAPTIP (National Agency for the Prohibition of Trafficking in Persons) and, where it applies, the US National Center for Missing & Exploited Children (NCMEC).
- Every pro passes identity checks before they can quote, and we act on every report.
4. How to report
- In the app or on the website: open the person’s profile or the advert and choose Report, then pick Child safety concern. You can also block the person.
- By email: write to support@nglancer.com with the subject “Child safety”. Tell us the profile, advert or job, and what you saw.
- We review child-safety reports first, before any other report.
5. If a child is in danger now
Call the police on 112, or NAPTIP on 0703 0000 203 (or 627 on MTN). Then tell us, so we can act on the account.
6. Our child-safety contact
Our team responsible for child safety and for answering questions about these standards can be reached at support@nglancer.com.
7. Keeping children safe during home visits
Customers: an adult should always be present when a pro works in your home. Never leave a child alone with a visiting pro. Pros: do not enter a home where only children are present — leave and tell the customer through NGLancer chat.