You can close your NGLancer account at any time, in the mobile app or on nglancer.com. It is free and you do not have to give a reason.
1. In the NGLancer app
- Open More, then My details & password.
- Scroll to Close my account, type your password and tap Close my account.
2. On the website
- Log in at nglancer.com and open Account (your account settings).
- Open Close my account at the bottom, type your password and confirm.
3. If you cannot log in
Write to support@nglancer.com from the email address on your account, with the subject “Delete my account”. We may ask a question to check it is really you. We complete requests within 30 days.
4. Before you close your account
- Finish or cancel any paid job or order that is still in progress. You cannot close your account while money is being held for a job.
- If you have money in your wallet, withdraw it or write to support@nglancer.com first so we can send it to you.
5. What happens
- Your account is switched off at once and you are signed out on every device. Your profile, adverts and open job posts stop showing.
- We then delete your personal details — name, phone number, email address, address, photos, ID documents and messages — within 30 days.
6. What we must keep
Nigerian law requires us to keep some records after an account is closed: payment and wallet records, receipts and invoices (kept for up to 6 years for tax and anti-fraud rules), and records of reports or disputes. These are kept securely, are not used for anything else, and are deleted when the period ends. Reviews you wrote stay on the pro’s profile without your full name.
7. Deleting some data without closing your account
You can edit or remove your photos, adverts and profile details at any time in your account. To ask for other data to be deleted or for a copy of your data, write to support@nglancer.com.