How does payment protection work?

When you accept a quote or book a service, you pay NGLancer — not the pro. We hold the money safely.

• When the pro arrives, give them your arrival PIN.
• When you’re happy with the work, give the completion PIN or tap Confirm. That’s when the pro is paid.
• Something wrong? Tap Report a problem before you confirm, and our team steps in.

If you don’t confirm or report a problem, the payment is released automatically after the waiting time shown on your job.